Change Management
Why Do Change Management?
Establishing new policies, procedures and processes is not sufficient on its own to ensure successful organizational and / or operational transformation. Research shows that over 80 percent of projects fail when ‘organization transition issues' aren't addressed. When people aren't adequately prepared, some will deny or resist the change.
People's reactions to change vary according to:
- Their ability to understand the change
- Their ability to cope with/adapt to the change
- How they will benefit from the change
- What they will lose as a result of the change
Therefore, it's critical to understand, plan for and implement necessary, practical steps to support people through the transition developed during the ‘Re-Engineering’ phase.
Effective change management and communication reduces risk and potential costs, and it increases the likelihood of successful transition and a positive relationship between the services provider and the retained functions.
However, it's not a magic bullet: It cannot compensate for a shaky business case, a poorly thought out project plan or poor design of the future state of the organization, its processes and/or systems.
D5 Creation